Business terms and conditions

These terms govern services supplied by EPOKA AI to customers acting for professional purposes, including AI agents, automations, OS.ia offers, consulting, custom development, maintenance and training.

Any order constitutes acceptance of these terms unless expressly agreed otherwise in writing. The quotation, contract or specific terms prevail in case of conflict.

An order is formed by a signed quotation or contract, or an online subscription to OS.ia Scale, OS.ia Business or an à-la-carte agent.

Requirements, deliverables, timelines, prices and acceptance procedures are set out in the applicable contractual document.

Prices are stated in euros excluding tax. VAT and applicable taxes are added at the rate in force on the invoice date. Additional work requires written approval or a supplementary quotation.

Payment terms are defined case by case. Unless otherwise stated, invoices are payable within 30 days of issue. Late payment automatically incurs interest at the most recent ECB refinancing rate plus ten points and the statutory €40 recovery fee.

EPOKA AI may suspend services following notice of a continuing payment default.

Subscriptions run for an initial 12-month period and automatically renew for successive 12-month periods unless otherwise agreed.

Either party may prevent renewal by written notice at least one month before expiry. Any period started remains fully payable and is non-refundable unless otherwise agreed in writing or EPOKA AI is proven to be in breach.

EPOKA AI performs its services with reasonable care under a best-efforts obligation. Timelines depend on the customer’s cooperation, teams, data, tools and technical access.

The customer warrants that supplied materials are lawful and accurate and remains responsible for business decisions, required human validation and use of AI or automated outputs.

Unless a service level is expressly agreed, uninterrupted availability is not guaranteed. Maintenance, updates, third-party incidents or security events may cause temporary interruptions.

Support, maintenance and any service levels are defined in the subscribed offer or specific terms.

Training content, prerequisites, attendance and organisation are defined in the applicable quotation or agreement. Cancellation and rescheduling follow the agreed specific terms.

EPOKA AI retains ownership of its methods, know-how, models, libraries, components, connectors, tools, documentation, source code and solutions, including those used in custom work.

After full payment, the customer receives a non-exclusive right to use deliverables for internal business purposes. Assignment or purchase of a custom solution is effective only when expressly agreed in writing, separately priced and fully paid.

The customer retains ownership of its data, content, trademarks and pre-existing materials.

Each party must protect the other party’s confidential information and use it only to perform the contract. This duty remains for five years after termination and without time limit for information that remains a trade secret.

Where EPOKA AI processes personal data on behalf of the customer, the parties will enter into a GDPR-compliant data processing agreement where required.

EPOKA AI is liable only for direct, certain and foreseeable damage caused by a proven breach. It is not liable for indirect loss, including loss of revenue, margin, customers, opportunity, reputation or data.

To the extent permitted by law, EPOKA AI’s aggregate liability is capped at the fees excluding tax paid during the 12 months preceding the event. The cap does not apply where liability cannot legally be limited.

Neither party is liable for force majeure under French law. If prevention lasts more than 60 days, either party may terminate the affected service without compensation.

A material breach not remedied within 30 days of written notice entitles the other party to terminate, without prejudice to outstanding amounts and recoverable loss.

These terms are governed by French law. The parties will first seek an amicable solution.

Failing agreement, the Commercial Court of Meaux has exclusive jurisdiction over disputes relating to the contractual relationship.

Notices may be sent to contact@epoka.ai or to EPOKA AI’s registered office.